Our retail store Charlotte was established in 2001 by professionals with over 30 years experience in the shoe retail business. Striving to provide excellent customer service,we employs knowledgeable and experienced staff to manage and run all of its locations. Feel free to visit our store to experience great service and find top quality merchandise.

Our store is open 7 Day's a week from 10am to 6pm except on Sundays when we are open from 12pm to 5pm. Online shopping is available 24 hours a day. If you would prefer to place your order over the phone and talk to a Comfort Shoe specialist, or to speak to customer service please call 1 (866) 952-7263,or 1(704)5524601 or email us at: service@GermanComfort.com

Our contact information.

By email:
service@GermanComfort.com

By standard mail:
1229 Johnson Ferry Rd
Suite 204 A
Marietta,GA,30068

Location:
4732 Sharon Rd
Charlotte, NC, 28210

By phone:
Toll Free: 1-(888)-268-4467,
or 1(704)5524601
service@germancomfort.com

Please note it can take up to 2-3 business days to process an order. Please take this into consideration, along with the shipping method you select, in order to determine when you should receive your shoes. Your credit card will be charged only when shipping is confirmed.

GermanComfort.com offers the following shipping options :

Shipping is Free within the USA! (for all purchases over $100)

UPS/FedEx Standard Ground Service is free to GermanComfort.com customers to all 48 contiguous United States and Canada. Allow 5-10 business days to the 48 contiguous States and 5-12 business days to Rural Routes within the 48 contiguous States.

Canada

$10 for the first item and additional $5 per item thereafter.

International Shipping.

We ship internationally for an additional charge of $35.00 for the first item, and an additional $5 per item thereafter.

Alaska, Hawaii and all U.S. Territories and outlying areas shipping. Use: Air (3-5 days), cost, $10 for the first item and additional $5 per item thereafter.

UPS Third Day Air Service is available at an additional charge of $10.00 for the first item and additional $5 per item thereafter, within 48 contiguous United States.

Please note: due to the high demand for certain brands and styles or a manufacturer having yet to receive a shipment. we might be forced to extend the expected shipping date, or we occasionally find ourselves sold out of a particular shoe and unable to fulfill an order.

Return Policy

We encourage you to try your shoes on in your home so that you have no problems with the return. We only ask that you keep them in the condition that you received them.

Return Policy: If you are not 100% satisfied with your purchase, you may return it for a store credit or exchange at any time. Orders can be returned 35 days from when you received them for a credit card refund. Orders received after 35 to 60 days will receive a store credit. (For closeout or discount items, all sales are final. We cannot offer a cash refund, but we will exchange the item or give you a store credit.)

To return an order, simply e mail customer service (service@GermanComfort.com) and we will provide you with a return authorization number and a return address. It is very important to comply with this return instruction.